Points & Rewards Terms and Conditions


For other languages, select your language:

Effective date of this Agreement is July 9th, 2017

The following provisions form the basis of the PlanetRate Rewards Program. These provisions are intended to protect you, the participating members of PlanetRate Inc. and its affiliate companies. Your participation in the program will be governed by these provisions, and it is your responsibility to read and understand all of them.

The Rewards Program (“Program”), owned and operated by PlanetRate Inc. (“PlanetRate,” “we,” “us,” or “our”) is provided to you (“you,” “your,” or “User”) under the following terms and conditions, including any amendments thereto and any additional terms and conditions, rules, regulations, policies and procedures that may be applicable to particular offerings made in connection with the Program (collectively, the “Terms and Conditions” or “Program Rules”).

By collecting Reward Points (as defined below) and participating in the Program, you hereby accept to be bound by the Terms and Conditions without any reservations, modifications, additions or deletions. If you do not agree to all the provisions contained in the Terms and Conditions, you are not authorized to be part of the Program. The Terms and Conditions are a legal and binding agreement between you and us.

These Terms and Conditions apply strictly to the Program. Your use of a PlanetRate website generally is covered by the Terms of Use. In the event of a conflict between these Terms and Conditions and the Terms of Use, the latter shall prevail.

DESCRIPTION OF THE PROGRAM

The Program is an online, points-based program, where registered users may accrue points (“Rewards Points” or “Points”) by engaging in certain activities, and may, in turn, redeem points for certain rewards or benefits (“Benefits” or “Rewards”) provided by PlanetRate and its affiliated companies (“Reward Providers”). The current Benefits offered are described in the Program FAQs, which form an integral part of the Terms and Conditions.

GENERAL CONDITIONS

1. The Program and its Benefits are offered at the discretion of PlanetRate and PlanetRate has the right to terminate the Program or to change the Program rules, regulations, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Rewards Points already accumulated. PlanetRate may, among other things, withdraw, limit, modify or cancel any Rewards; increase the points levels required for any Rewards to be redeemed.

2. Participation in the Program is subject to Program Rules that PlanetRate may, at its discretion, adopt from time to time. PlanetRate has the sole right to interpret and apply the Program Rules. Any failure to follow Program Rules, any abuse of Program privileges, any conduct detrimental to the interests of PlanetRate, or any misrepresentation of any information furnished to PlanetRate or its affiliates by any User, or anyone else acting on the User’s behalf, may result in the termination of his or her account, the cancellation of accrued points, rewards or benefits, or both, at PlanetRate’s sole discretion.

3. PlanetRate reserves the right to audit any and all PlanetRate accounts at any time for compliance with the Program Rules, without notice to the Program User. In the event that an audit reveals discrepancies or possible violations, the processing of reward redemption requests may be delayed pending completion of the audit.

4. Each User shall be responsible for remaining knowledgeable as to the Program Rules and the amount of Rewards Points in his or her account. PlanetRate shall attempt to advise active Users of various matters of interest through such means as may be appropriate, such as account summaries, newsletters and its website, but PlanetRate shall have no liability for any failure to do so.

5. The Rewards Program is maintained for the benefit and participation of individual Users only. Only individuals, limited to natural persons only; no corporation, trust, partnership or other entity are eligible for PlanetRate Rewards, and each User may maintain only one account. Duplicate accounts will be subject to cancellation.

6. Rewards Points in whatever form, are issued by and remain the property of PlanetRate which may, at any time, terminate or alter or amend the conditions of the Program. Points do not entitle a User to any form of vested right or interest, and have no cash value. As such, Rewards Points and Rewards are not redeemable for cash, transferable, or assignable for any reason. The sale, barter, transfer, or assignment of any accumulated Rewards Points or Rewards, other than by PlanetRate, is strictly prohibited. Any Rewards Points or Rewards which PlanetRate deems in its sole discretion to have been transferred, sold, bartered, or assigned in violation of these Terms may be confiscated and/or canceled.

7. The personal information that is collected from you in connection with the Program will be used in accordance with (a) the privacy policy for the applicable site that you are a User of. Click here to view the privacy policy for https://planetrate.com.

8. PlanetRate reserves the right to terminate the account of any User who uses the Program in a manner inconsistent with these Terms and Conditions or any federal, state, provincial, territorial or local laws, statutes, by-laws, guidelines, or ordinances. Terminated accounts may result in the loss of all earned Rewards Points, Benefits, and privileges. In addition to discontinuance of Program membership, PlanetRate shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary in its sole discretion.

9. All questions or disputes regarding an individual's eligibility for the Program, the earning, use, or conversion of Rewards Points, or a User's compliance with these Terms and Conditions will be resolved by PlanetRate in its sole discretion, or under the dispute resolution procedures further in these Terms and Conditions.

10. PlanetRate assumes no liability whatsoever, including without limitation, liability for any expense, loss, cost, injury, damage, accident or any other matter or thing whatsoever, however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to the Program or by reason of the termination of or amendment to the Program in whole or in part, the addition or deletion of Reward ProvidersProviders or other features with or without notice.

11. Neither PlanetRate nor its Reward Providers shall be responsible for any failure of the https://planetrate.com or any other website belonging to PlanetRate or for any problems or technical malfunction of a telephone network or lines, computer online systems, servers, access providers, computer equipment, software, failure of any e-mail, online or Internet entry. In addition, neither PlanetRate nor its Reward Providers shall be responsible due to technical problems, traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to any computer or property related to or resulting from participating in or downloading any material relating to the Program. PlanetRate reserves the right, at its sole discretion, to cancel or suspend this Program should a virus, bug or any other cause beyond the reasonable control of PlanetRate corrupt the security or proper administration of the Program. Any attempt to deliberately damage any website or to undermine the legitimate operation of the Program is a violation of criminal and civil laws, and should such an attempt be made, PlanetRate reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.

12. PlanetRate shall have no liability for any printing, production, typographical, mechanical or other errors in the Rewards Points summaries distributed by PlanetRate or its Reward Providers, for any delay or failure to credit Rewards Points to User accounts, or for any failure to provide Rewards account summaries as outlined herein.

REWARDS POINTS ACCRUAL

13. Only Users of PlanetRate who have a valid PlanetRate account are eligible to accrue Rewards Points in the Program by availing themselves of the means of accrual recognized under the Program.

14. Currently, Rewards Points can be accrued by making a review/rating or by adding an item through https://planetrate.com or any other website belonging to the PlanetRate network. PlanetRate expressly reserves the right to establish additional means of accruing Rewards Points, to delete any or all of the means currently recognized, or to exclude specific types of transactions from the accumulation of Rewards Points. To earn Rewards Points by adding or reviewing, users must sign in by entering a valid username and password.

15. If PlanetRate or any Reward Providers improperly denies a User an accrual or Benefit, liability will be limited to the equivalent of that accrual or Benefit.

16. PlanetRate reserves the right to make bonus points and promotional offers selectively available to certain Users at any time, based on their review history, activity, geographic locations, program participation, or other factors determined at PlanetRate's sole discretion.

17. PlanetRate will, in most cases, credit its User accounts with accrued Rewards Points. However, each User shall have the responsibility to ensure that his or her Rewards Points are properly credited. Where a User contends that Rewards Points have been earned but not credited, or in cases where PlanetRate deems verification is required, PlanetRate reserves the right to require proof of accrual from the User.

18. PlanetRate reserves the right to invalidate Rewards Points from a User's Rewards Account with without notice if it determines in its sole discretion that such points were improperly credited to such User's Rewards Account or were obtained fraudulently or otherwise in violation of these Terms and Conditions.

19. In order for a User to earn points, they need to have an account on a PlanetRate website. Signing up for a PlanetRate account is absolutely free and no purchase is required in order to become a User. To enroll, you must have a valid e-mail address and be 18 years of age or older, and as more fully explained in the Terms of Use .

20. Any User with a valid PlanetRate account can earn points.

REWARDS POINTS DEDUCTION

21. In the event of a false, duplicate, deleted or for any other reasons not being compliant with the Terms and Conditions transactions that have earned Rewards Points, Rewards Points will be deducted from your Rewards Points balance. Your Rewards Points balance will be reduced by the equivalent number of Rewards Points issued for the transaction.

REWARDS & POINTS REFUNDS

22. Reward Providers may be added to or removed from the Program at any time with or without notice. In the event that a Reward Provider is removed from the Program, the User is able to ask for a refund (i.e. a credit of the points used for that Reward, if the Reward has not yet been delivered or used) if the Reward Provider is out-of-business or not in the Program anymore. The refund shall be at PlanetRate’s sole discretion.

REWARDS POINTS EXPIRATION

23. Rewards Points never expire.

REWARDS REDEMPTION

24. The Rewards available to be redeemed and the amount of Rewards Points necessary to redeem each Reward will be set by PlanetRate and published to the users on our Rewards page, which may be updated from time to time. PlanetRate shall establish the process for reward redemption, but redemption shall basically mean the exchange of Rewards Points in a User's account for a specified Reward.

25. Your Rewards Points balance will be reduced by the number of Points required to obtain the desired Reward. Unredeemed Rewards Points will remain in your Account and can be applied to subsequent transactions.

26. Rewards Points earned in two or more different accounts may not be combined to redeem any Reward.

27. The amount of Rewards Points required to redeem any Reward may be substantially increased, any reward may be withdrawn, and restrictions on any Reward or its redemption may be imposed at any time. The accumulation of Rewards Points does not entitle Program Users to any vested rights with respect to any Rewards or the Program.PlanetRate shall not be held liable for any changes that result in the cancellation of a Reward Supplier from the program.

28. PlanetRate will not be liable or responsible in any manner for any tax consequences which may result from a User's participation in the Program. Each User is solely responsible for the payment of all taxes payable and benefits acquired as a result of such User's participation in the Program and earning, conversion, holding and/or use of Rewards Points and for all applicable filing and reporting obligations. Users should consult with their tax advisors regarding the accumulation, conversion and use of Rewards Points.

29. Each redeeming User is solely responsible for ensuring that their shipping address is correct in the Rewards Program records at the redemption. Residents of certain states and provinces may be subject to an import tax on certain items, which must be paid at the time of delivery.

30. PlanetRate shall have no liability over the Rewards that need to be shipped. Shipped Rewards will be shipped by the Reward Providers and PlanetRate has no liability in case the Reward was lost, stolen or shipped to the wrong address resulting from a User mistakenly entering an incorrect address.

31. Reward Providers are not responsible for lost or stolen rewards and will be responsible for non-receipt of Rewards only when a Reward is shipped to an address different than the one in the Reward Program records as of the date of redemption.

32. Users must allow a minimum of four to six weeks for shipment of a selected Reward that is to be shipped. Once Rewards Points have been redeemed for a shipped Reward, they are no longer valid for any subsequent redemption and they may not be returned or refunded to a User's Rewards account for any reason.

POINTS BALANCE INQUIRY

33. Users can check their points balance on any of the PlanetRate websites, once they are logged in to their accounts.

CHANGES TO REWARDS POINTS STRUCTURE

34. The Rewards Points structure, including the bonus Rewards Points where applicable, is subject to modification or limitation at any time, with or without notice, in PlanetRate's sole discretion, including, without limitation, the right to establish additional means of accruing Rewards Points, the right to modify or delete any or all of the recognized means of accruing Rewards Points existing at any given time, the right to change the Rewards available and their values and types and the Rewards redemption terms, and the right to exclude specific types of transactions from Rewards Points eligibility.

ACTS BEYOND PLANETRATE CONTROL

35. The failure of PlanetRate to comply with the Terms because of an act of God, war, fire, riot, terrorism, earthquake, actions of federal, state, provincial or local governmental authorities, or for any other reason beyond the reasonable control of PlanetRate, shall not be deemed a breach of the Terms. If any such contingency shall last for more than sixty (60) days, PlanetRate shall have the right to terminate the Rewards Program immediately by giving notice and shall have no further liability to any User.

FRAUD

36. Fraud or abuse relating to the accrual of points or redemption of points for Program Benefits may result in forfeiture of accrued points as well as the termination of your account. You are solely responsible for any fraudulent use of your points that may occur due to the theft of or sharing of your password. The Program is provided to individual users who are natural persons for their own personal use. IT WILL BE CONSIDERED FRAUDULENT AND A VIOLATION OF THESE TERMS AND CONDITIONS FOR YOU TO SHARE WITH OTHER USERS POINTS AND/OR OTHER INFORMATION THAT CAN BE REDEEMED FOR POINTS AND/OR BENEFITS. IT IS CONSIDERED FRAUDULENT AND A VIOLATION OF THESE TERMS AND CONDITIONS FOR YOU TO REDEEM POINTS OR OTHER INFORMATION THAT CAN BE REDEEMED FOR POINTS AND/OR BENEFITS THAT WERE RECEIVED FROM OTHER USERS. ANY USER SHARING IN THIS MANNER OR REDEEMING INFORMATION SHARED IN THIS MANNER WILL HAVE THEIR ACCOUNT DELETED AND WILL NOT BE AWARDED ANY BENEFITS.

APPLICABLE LAW AND DISPUTES

37. These Terms and Conditions shall be governed by and construed in accordance with the provincial laws of Quebec and the federal laws of Canada applicable therein, subject to any applicable provincial, and local laws and regulations.

38. Any attempt by any person to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, PlanetRate reserves the right to seek damages from any such person to the fullest extent permitted by law. PlanetRate's failure to enforce any of these terms and conditions shall not constitute a waiver of that, or any other, provision.

39. You agree to personal jurisdiction and venue in the courts located in the Judicial District of Montreal, Quebec.

MODIFICATION TO, TERMINATION OR EXTENSION OF REWARDS PROGRAM TERMS

40. Modification to Terms and Conditions: Membership in the Program is offered at the discretion of PlanetRate and PlanetRate reserves in its sole discretion the right to modify the Terms and Conditions, Rewards Points redemption values, benefits, reward levels, conditions of participation, rules for issuing, redeeming, retaining, using, or forfeiting Rewards Points and rewards and their respective duration or timing, or any other aspect of the Rewards Program, in whole or in part, at any time, with or without notice, even though such changes may affect the redemption value of the points already accumulated. Users understand that the most recent version of the Terms will be located at the PlanetRate website. Any changes or modifications will be effective immediately upon posting the revisions to https://planetrate.com/en/conditions/rewards, and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in the Program confirms your acceptance of these Terms and Conditions and any such changes or modifications; therefore, you should review these Terms and Conditions and applicable policies frequently to understand the terms and conditions that apply to the Rewards Program. If you do not agree to the Terms and Conditions, you must stop participating in the Program and terminate your PlanetRate account.

41. Termination: Users can choose to delete their account at any time. By deleting their account, they forfeit the right to any points already accrued or issued. By participating in the Program, each User is responsible for maintaining the confidentiality of his or her PlanetRate account and password and for restricting access to his or her computer. User agrees to accept responsibility for all activities that occur under User's PlanetRate account or password. Without limiting any other remedies, PlanetRate may suspend or terminate any PlanetRate account if PlanetRate suspects in its sole discretion that any User or other person has engaged in fraudulent activity in connection with this Program. PlanetRate reserves the right to cancel any account in case of violation of the Terms and Conditions of the Program.

MISCELLANEOUS PROVISIONS

42. The invalidity or unenforceability of any provisions of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision of these Terms and Conditions is found to be invalid or unenforceable, these Terms and Conditions shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.

43. PlanetRate and their affiliates, representatives, agents, directors, officers, shareholders, and employees are not responsible for and shall not be liable for: (i) late, lost, delayed, damaged, misdirected, inaccurate, incomplete, or unintelligible registration or point entries; (ii) telephone, electronic, hardware, or software program, network, Internet, computer, or other malfunctions, failures, or difficulties of any kind, whether human or technical; (iii) failed, incomplete, garbled, or delayed computer transmissions; (iv) any condition caused by events beyond our control; (v) any injuries, losses, or damages of any kind arising in connection with or as a result of the benefit or acceptance, delivery, or failure to timely delivery, possession, or use of the Benefit, or from participation in the Program; or (vi) any printing or typographical errors in any materials associated with the Program.

44. In no event shall we, or any of our affiliates, and/or their respective officers, directors, employees, agents, representatives, information providers, and licensors and/or their respective heirs and assigns be liable for any damages of any kind or nature, including but not limited to, direct, indirect, incidental, consequential, exemplary, special (including loss or profit), punitive, or other damages arising from or in connection with the existence or use of this site or any such dispute, regardless of whether PlanetRate or any of the other entities or persons listed above have been advised as to the possibility of such damages. Under no circumstances will you be permitted to obtain Benefits for, and you hereby waive all rights to claim punitive, incidental, or consequential damages, including attorneys' fees, other than participant's actual out-of-pocket expenses (i.e., costs, if any, associated with participating in the Program), and User further waives all rights to have damages multiplied or increased. Under no circumstances shall we be liable to you or any third party for any indirect, incidental, consequential, special, or exemplary damages, even if advised of the possibility of such damages, arising from the use of or inability to use the Program or any other provision of these Terms and Conditions.

45. You accept all responsibility for, and hereby indemnify and hold us, our subsidiaries, and affiliates harmless from and against, any actions taken by any User authorized to use your account, including, but not limited to, accrual of Rewards Points, redemption of Rewards Points, and disclosure of passwords to third parties.

46. The Terms and Conditions and any and all documents incorporated by reference therein, constitute the entire agreement between you and us with respect to the Program, superseding any prior agreements between you and us, or our predecessors, affiliates or subsidiaries.

47. The failure of PlanetRate to exercise or enforce any right or provision of these Terms and Conditions does not constitute a waiver of such right or provision, which will still be available to us.

48. You and PlanetRate acknowledge having expressly required that these Terms and Conditions are to be drawn up in the English language. Les parties aux présentes reconnaissent avoir expressément exigé que les présentes Conditions d'utilisation soient rédigées en anglais.