Best Banks Reviews

Review: I will NEVER recommend National Bank to anyone! I've had 2 major incidents with National Bank. 1. They didn't give us 20k of our profit from the sale of our house like we had arranged, because they rushed through the paperwork (our new ...

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Review: I will NEVER recommend National Bank to anyone! I've had 2 major incidents with National Bank. 1. They didn't give us 20k of our profit from the sale of our house like we had arranged, because they rushed through the paperwork (our new house was a new build so we wanted it to purchase appliances, etc). 2. They didn't pay my property taxes because their mortgage specialist wasn't transparent with the new process in place, resulting in almost 800 in penalties and 2 years not paid. Both of these incidents National Bank blamed us, the clients for these issues. The manager, Elena, was completely rude and insulting - she said it wasn't the banks fault and that we should be more responsible and admit fault. She called me emotional and told me they aren't responsible. After fighting with them to reimburse me the penalty charges, she came back with a pathetic offer of $200 to which I declined. I issued a formal complaint and wasn't treated much better by Pierre the VP of a certain district. He still said it was our fault and even when I mentioned the previous issue of 20k, he just dismissed it.. not to mention we've been clients of National Bank for 10 years next year. He told me the same thing Elena did, and said he'd offer half of the penalties back and that was them being generous. I only have had one good customer service representative. Oh! because of the property tax issue, the account was overdrawn and Elena then told me I owed them $800. She told me to pay them $800 to clear it up and to increase my mortgage payment by $200 a month. NEEDLESS TO SAY, I WILL NEVER EVER GO BACK TO NATIONAL BANK! I WILL NEVER SUGGEST THEM TO ANYONE! I am so disgusted by the way they treat long term clients and clients in general. I will definitely rate and review these scammers as much as possible to let people know just how incompetent they are. They don't care about you, their customer service or your money. Greedy AF.

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Review: This bank is absolutely horrible. A couple years back I was in a car accident that resulted in me being hospitalized for 3 months. CIBC was informed of my situation/progress on 3 different occasions with a return to work date. I had a minimal bala...

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Review: This bank is absolutely horrible. A couple years back I was in a car accident that resulted in me being hospitalized for 3 months. CIBC was informed of my situation/progress on 3 different occasions with a return to work date. I had a minimal balance on a credit card of 2000 which they were informed it would be COMPLETELY paid off within 2 weeks of work (payday). CIBC reassured me to focus on my recovery (how nice of them) and proceeded to report me to collections the following week. I was informed of me being sent to collections the week of my discharge and the balance was paid off by the decided date (to collections and not CIBC anymore). CIBC was contacted and all accounts were closed with them and a promise was made to me to have the collections claim annulled due to their mistake. Fast forward to today. I STILL HAD AN ACCOUNT WITH THEM (they did not close it - until a week ago) and the collections inquiry was still on my record that they refuse to honour their previous promise. STAY AWAY FROM THIS BANK. Horrible customer service

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Review: Horrible and unhelpful. We are being charged a $16,000 penalty to break our 5 year term in our mortgage. Even though we would be getting a HIGHER MORTGAGE WITH SCOTIA after we did so. That $16,000 is eating up more than half of our equity and is e...

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Review: Horrible and unhelpful. We are being charged a $16,000 penalty to break our 5 year term in our mortgage. Even though we would be getting a HIGHER MORTGAGE WITH SCOTIA after we did so. That $16,000 is eating up more than half of our equity and is essentially stopping us from selling our home currently.

I have gone back and forth with multiple people at Scotia, including the ombudsman, and no one has offered any sort of help. I am beyond frustrated. I will never use Scotia again if I can help it.

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Review: I called the 1800 number to close my chequing account and was told I had to go to a branch but she could set me up with a phone appointment instead. Because she could not book me with my local branch until a week later she booked me with an out of...

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Review: I called the 1800 number to close my chequing account and was told I had to go to a branch but she could set me up with a phone appointment instead. Because she could not book me with my local branch until a week later she booked me with an out of town branch. The next day on the phone appointment, the person laughed and said I had to go IN PERSON to a branch because I had to sign something to close my account. I called my local branch to make sure I could drop in to close my account as they have no tellers and she said she would do it over the phone!!!! Talk about being given the run around!!! TERRIBLE SERVICE! With COVID they should not be telling people that they HAVE to go into the bank. I wasted way too much time doing something simple that literally in the end took 5 minutes!!

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