Best Banks Reviews

Review: They advertise selling gold and silver eCertificates. Tried to purchase one, and nobody at CIBC knows how to do it. All employees never never heard of eCertificates. Telephone service told me I have to go to the branch. Branch told me to call the...

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Review: They advertise selling gold and silver eCertificates. Tried to purchase one, and nobody at CIBC knows how to do it. All employees never never heard of eCertificates. Telephone service told me I have to go to the branch. Branch told me to call the exact phone # as the telephone service. When I told them they asked the phone service to call me back to explain how to buy said eCertificates, which they also did not know how to buy. Never got a call back. Nobody at CIBC knows how to sell silver eCertificates. Financial advisor at branch said she has never sold one before.

Further, I have to undo my deposit in TFSA, which Scotiabank has undone for me with no problem, and they're saying I'm calling late to undo it. I called 2 hours after transferring the money, it had not even completed the transaction. Told me to call later once transaction is completed and they can launch an investigation to tell the CRA that the money was moved by mistake.
Again, transaction hasn't even posted yet, and they couldn't even file a reversal ticket with their backoffice, I have to call later and waste more time.

Can't wait to close all the accounts and never have to deal with CIBC again. The level of professionalism by the phone support and branch is not even close to Scotiabank.

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Review: Where have all the hungry bankers gone?
There was a time that I relied on my banker and took her counsel. She retired and since that time I have had nothing but frustration dealing with Scotiabank.
Point and case; I am a 60 year old...

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Review: Where have all the hungry bankers gone?
There was a time that I relied on my banker and took her counsel. She retired and since that time I have had nothing but frustration dealing with Scotiabank.
Point and case; I am a 60 year old female who has done all her banking business with the Bank of Nova Scotia since 1999. In 2016 I opened a small business without any assistance from a bank. The business is now 3 years old and doing phenomenally well for a small startup however requires an influx of cash to take it to another level.
Further to this I have a defined pension plan worth $520,000 that I have yet to take action on. In addition to this I have RRSP’s and TFSA. Like many, I also have some debt that needs to be reduced and have $48,000 of pre-approved credit available to me. I have a home worth just under $800K. You would think a Banker would be salivating they must be making enough money that new business is not required. Over the last two years my focus has been on growing my business as well as preparing myself for retirement and as such; many questions need answering and all future options need to be explored.
Imagine my surprise when what I thought would be a seamless transition has become an exercise in futility. I called upon two banks; Bank of Montreal and Bank of Nova Scotia which is my current bank. I met with two financial advisors from both banks in March of 2019. I gave both contacts all of my financial information and told them I was looking for an entire action plan both personally and professionally.
As a Sales Trainer, I would suggest that when someone gives you the opportunity to earn ALL their business; you jump! A customer who is looking for you to be their trusted confidante is rare and should be treated as such. Instead all I have received is apathy. In fact, Scotia Call Centre employees have hung up on me resulting in further frustration and anger.
My experience with the Bank of Montreal started out wonderfully with the Branch Manager meeting me and then introducing me to his key advisor. I met with the advisor and all he focused on was the defined pension. In sales we call this low hanging fruit and if all we do is focus on this is than we are being very short sighted and leaving money on the table. The BMO advisor told me to hold until next year to avoid paying out too much tax and that was the end of our conversation. He shook my hand and I walked out. Somehow he or they forgot that there was so much more business at stake and that I was looking for a complete provider not just someone who wanted a quick win. No follow up meeting to discuss the other items, no follow up meeting in January…………….nothing. Putting on my sales hat I might, if I was really thinking, want to tie this new prospect to anything so that WHEN it was time to take action on the commuted pension I as their banker would most likely is first in line. Isn’t this simple logic? Instead of taking ownership, they have left me to continue my search in finding a bank that actually wants ALL of my business.
Next I went to my own bank; Bank of Nova Scotia which I was very hesitant to do because of the extremely poor service I have received since my banker retired. I was simply going to pull all my business however we all know how aggravating that could be so I decided to give them one more chance. I met with the Bank Manager who heard all of my frustrations, telling me she was sorry about my experience and that their branch was different. I met with their “key” advisor and since our initial meeting in March nothing has progressed. I have sent weekly emails to inquire about status and receive nothing but excuses back. I am no further ahead. I have left numerous messages both at the bank and with call center employees. Everyone does a great (read poor) job at telling me “they” will resolve it, “they” will make sure someone calls me, “they” are different and will not let me go…………. But here I am still looking and growing angrier as the days roll by. Seems to me that all Scotia does it charge me for all kinds of service fees, making money on my account but doing nothing in fact to actually earn that money or my trust. In the 3 years since my banker retired I have talked online to Scotia call centres and/ or Scotia branches explaining each and every time my frustration and never hearing anything back. If “your call is being used for authentication and quality training purposes”, I have to ask, who is paying attention?
As an extremely experienced Sales Training Manager I would be so very disheartened if any of my students ever performed in such a lackadaisical manner. I am gob smacked that with so much focus on lead generation that this golden nugget is being completely ignored. It makes me furious to think that my loyalty to Scotiabank is being repaid in this manner.
In closing, I appeal to anyone who reads this to provide me a name of a banking officer that will actually give me the service I need. I am done with begging either of these banks to help me give them more business.
Jane Boak

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Review: I don't ever recommend CIBC - it's a trap that you can never get yourself free from. Even God can't save you and your money. Agents are like cold blooded robots, responses to any service is just ridiculous and useless and an utter o...

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Review: I don't ever recommend CIBC - it's a trap that you can never get yourself free from. Even God can't save you and your money. Agents are like cold blooded robots, responses to any service is just ridiculous and useless and an utter of waste of time. Your on your own if any problems occur.

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Review: Called to cancel a pre-auth debit, was told it was all done, got charged for the payment anyway. Then got told i have to close my account to stop the payments and that they have no way to cancel a pre-auth agreement. The bank cant control who can ...

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Review: Called to cancel a pre-auth debit, was told it was all done, got charged for the payment anyway. Then got told i have to close my account to stop the payments and that they have no way to cancel a pre-auth agreement. The bank cant control who can and cant take money out of the account apparently (TD can...). Was fun to be told it was all my fault and that there isnt any guarantee on a stop payment and that they didnt care that a company that i cancelled the payment agreement with took my rent money.

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Review: I'm a customer for over 20 years. I neede a confirmation that I'm in Ontario for the past 12 months and guess what. I was told that they do not know me personally and I could not get such document from them. Shame that they know me to...

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Review: I'm a customer for over 20 years. I neede a confirmation that I'm in Ontario for the past 12 months and guess what. I was told that they do not know me personally and I could not get such document from them. Shame that they know me to use my service for the past 20 years and could not sign that I'm an Ontario resident for the past 12 months.
Shame, shame... only the incoming money counts not a service to a loyal customer. I want to trumpet clear and loud to stay away from such institution.
I will not stop here, will go to national media with my story.

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Review: Scotia Bank Warning to all clients and anyone considering doing business with them in the near future , If ever you are a victim of fraud good luck getting any help or assistance from anyone after 3 days , 50 phone calls , multiple hours of holdi...

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Review: Scotia Bank Warning to all clients and anyone considering doing business with them in the near future , If ever you are a victim of fraud good luck getting any help or assistance from anyone after 3 days , 50 phone calls , multiple hours of holding on for different departments or supervisors I have yet to talk to anyone that can assist me or at least not lie or invent things , Interac is a zero liability service against fraud beyond your control and being a recent victim of fraud I can tell you that for scotia bank they don’t care and wont help you will get no where with them they don’t even bother reporting the fraud , on the other hand TD bank 1 phone call 5 minutes and it was reported the next day it was corrected and refunded not even 24h later . In the same incident. Go figure who is the better bank! and i don’t even bank with TD, I defiantly will in the near future!!! Stay away from Scotia bank!!! Horrible customer service the worst I’ve ever experienced!!

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