Best Banks Reviews

Review: I went to the financial officer to close out an RRIF that has paid no interest at all in the last decade. I also asked about why a line of credit was charging 5% more than CIBC where i also had an account. The answer was that i missed two payments...

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Review: I went to the financial officer to close out an RRIF that has paid no interest at all in the last decade. I also asked about why a line of credit was charging 5% more than CIBC where i also had an account. The answer was that i missed two payments over the last few years so they raised the interest rate by 5%. and I would have to wait until later in 2020 before anything would change. The financial officer had a F**K you attitude. Never asked about my personal situation, how they could help or the fact that i now had no debt and a high credit rating. When I mentioned that I would move my business elsewhere to another bank he didn't care and just answered how to close out my accounts. Worst possible customer service possible. They deserve to lose their customers.

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Review: Worst customer service I have ever experienced!

First I wanted to move my funds out of a managed portfolio. The "financial advisor" kept arguing with me. Finally, I said, "Respectfully, it is my money." And ...

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Review: Worst customer service I have ever experienced!

First I wanted to move my funds out of a managed portfolio. The "financial advisor" kept arguing with me. Finally, I said, "Respectfully, it is my money." And she finally did as I asked. I wanted to do this with both accounts but gave up after the first because it had taken me 20 minutes to do the first. I wanted to be able to move my funds online. So she said that she had set everything up and would phone back in 48 hours at an agreed-upon time to provide me with a piece of data that I would need to be able to see and control my own funds. She did not phone back. So I waited 24 hours and called customer service again. I was passed from person to person. The third person, in investments, was incredibly rude. He also tried to pass me to another department. Before I was connected to the 4th person, I figured it out on my own. (Sad that I could figure it out but not one of the three customer service people could.) Turns out that 1) I didn't need that piece of information that I had waited for 72 hours for and 2) the set up only allowed me to see my investments but not move any money because of a known glitch in the software. They have no time frame for when it will be fixed and they won't offer a simple workaround which would involve temporarily waiving some fees. So it was all a complete waste of my time and energy and it cost me money as the funds I wanted to get out of dropped significantly and the funds I wanted to get into gained. Further phone calls did not resolve anything. So I spent hours on the phone and was worse off for it.

I will be moving asap.

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Review: Lousy customer service. Terrible bank that made me waste time by failing to provide me with a document they said they would issue, finally refusing to do so before the weekend and asking me to go to a branch amid the coronavirus outbreak on a Frid...

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Review: Lousy customer service. Terrible bank that made me waste time by failing to provide me with a document they said they would issue, finally refusing to do so before the weekend and asking me to go to a branch amid the coronavirus outbreak on a Friday evening (when they lie on their website and say that they're willing to help you online) . So many contradictions, same bad service. Avoid.

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Review: I recently got married and changed my last name. I had to call Scotiabank Visa 5 times and visit a branch twice for them to figure out how to send me a credit card with my correct name. Even after changing it at a branch, they misspelled the fir...

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Review: I recently got married and changed my last name. I had to call Scotiabank Visa 5 times and visit a branch twice for them to figure out how to send me a credit card with my correct name. Even after changing it at a branch, they misspelled the first credit card they sent and had even more trouble sending a second one. Considering people get married and change their names all the time, this was a major waste of time and resources. If they cannot even figure out a name change, how could I trust them with my accounts?

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Review: My experience: They charge you a service fee in the beginning of the month, but they don’t post the charge on your account. So if you move your money to savings or just have a low balance on any of the days in the beginning of the month, they will...

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Review: My experience: They charge you a service fee in the beginning of the month, but they don’t post the charge on your account. So if you move your money to savings or just have a low balance on any of the days in the beginning of the month, they will charge you a $10 overdraft fee plus the interest. You spend or move your money, because you see that you have the balance. However, they had already charged you without reflecting it on your account and you will only find out about it in the end of the month when they post the interest charges. By the way, they post the interest as if the charge happened on the 31st. On the phone however, the agent explains that the charge actually happened on the 2nd. Also, the agent I spoke to was very condescending. Yes, it is hard for me to understand how this is even possible, but no need to repeat a million times, thanks!

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