Best Jewelry Stores Reviews

Review: Crap jewelry and even worse customer service. i recently purchased the new Pandora line of bracelets, a silver "reflexions" bracelet. I also purchased (originally) 3 charms and a "safety" chain to ensure the bracelet didn...

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Review: Crap jewelry and even worse customer service. i recently purchased the new Pandora line of bracelets, a silver "reflexions" bracelet. I also purchased (originally) 3 charms and a "safety" chain to ensure the bracelet didn't fall off in case it came unclipped. What a joke. Within the first 2 weeks, 2 charms came off and they were lost forever. The "safety" chain continuously came undone...providing no "safety" whatsoever. I wanted to love this bracelet so much (I did), I went back to the store and purchased 3 more charms. The salesperson said Pandora had updated its clips so the charms wouldn't come off so easily (most likely a lie). So, what happens? 2 more charms came off. When I took the products back to the store to ask a for a complete refund, I was told I would have to call the customer service number because the items had been worn and they couldn't not return them. Of course they were worn...that's why we buy jewelry. But not to literally throw money down the drain for faulty craftsmanship. So, I did contact the customer service number and have now been trying to get resolution for a month. The customer service rep, "Sebastian", said that the best he could do was evaluate the jewelry (sent pics of receipt and jewelry) and offer me an in-store credit. Refused a refund and really had to get him to offer the credit. However, I've sent the receipts twice along with the pictures of the jewelry and I have not heard back from him. I am so frustrated. Can't understand why I can't just get a refund when it's just a poorly made concept (the charms falling off). Wonderful concept, but very faulty. What a crappy company. I spent over $1000 on this crap and want some restitution. Be wary of buying from Pandora!!

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