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Recenzii: WORSE BANK EVER!!!!!!!!!!!!!!!!!!!!!!!!! If I can give customer service experience "-10" I would.

I was told it would be easy to deal with RBC (US) Bank as a RBC Royal Bank (Canada) customer. There would be no fees, easy t...

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Recenzii: WORSE BANK EVER!!!!!!!!!!!!!!!!!!!!!!!!! If I can give customer service experience "-10" I would.

I was told it would be easy to deal with RBC (US) Bank as a RBC Royal Bank (Canada) customer. There would be no fees, easy to do wires, transfer funds back and forth etc.

I have questions about my accts today and called at 12:30, 4 hours later still not getting any of them answered. The mobile app and bank sites are not very user friendly.

1st call: rep knew it all, did not want to listen to my questions but to hear herself talk. Finally I insisted on getting my questions answered and she put me on hold to try find me the answers. After about 15 mins hold time, I hung up.
2nd call: I could not hear the rep and without any warning she put me back to the line to wait for over 1.5 hours before talking to the 3rd rep (yes, the system calls back but why should I have to wait in line again if her headset had problems).
3rd call: the woman told me her name is Elizabeth. I asked to speak to a manager. She tried everything under the sun to deter me from doing so. Then she tried to have me jump thru the hoops for verification (not the usual verification process). After that she asked why I needed to talk to the manager. I told her for complaint. She said that's not good enough & that I must let her know all the details or I would not be transferred to anyone else!!!!!!!!! Told her for my experience and the bad customer services. She then told me "call back" then hung up on me.

I have been with RBC (US) Bank for about 3 years now and is a customer of RBC Royal Bank (Canada) for over 30 years. About a year ago, my experiences with these US reps had changed from ok to bad to worse. I caught at least 2 of them lying. They are bunch of unprofessional, do not want to work. Wait time on the phone usually over 2 hours at any given day.

Do not waste your time to deal with this so called bank. Since your company can't treat your customers with respect, waste their time, has no integrity, unprofessional.... I will be transferring all my US accounts to another bank and tell all my friends of such unbelievable experiences. Also, will cut down my dealings with your Canada bank to the minimum as well.

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Recenzii: I got my account locked online, needed to call customer support. The wait time was an hour so I left my # and they called back. The agent didn't properly check and said there is a restriction in my account and transfer me to Fraud agent F...

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Recenzii: I got my account locked online, needed to call customer support. The wait time was an hour so I left my # and they called back. The agent didn't properly check and said there is a restriction in my account and transfer me to Fraud agent Farzan. Farzan was impatient, unprofessional, not trying to help, blaming over the phone to me about the previous agent who transfer me to her. She kept telling me she cannot help me and dont know who to trasnfer me. I got upset and insisted she finds me a solution. Then she said she would transfer me to someone who can help me but instead she hung up. She has my profile to call me back if it was an accident but she did not, so obviously it was intentional. Very poor customer service. If I was sent to her by mistake then at least please help me find a person to unlock my account. I have called back and the wait is another hour, so it will take another hour before someone would call me back.

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Recenzii: No I would not recommend BMO. Horrible service. Unorganized. A staff named Nidhi, at this specific branch, “515 lakeshore rd e” arranged a phone meeting and did not call. After waiting for 10 mins, I went into the bank and waited in her office to...

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Recenzii: No I would not recommend BMO. Horrible service. Unorganized. A staff named Nidhi, at this specific branch, “515 lakeshore rd e” arranged a phone meeting and did not call. After waiting for 10 mins, I went into the bank and waited in her office to assist me.
When she saw me, I was not greeted, no apologies were said and she wasn’t welcoming. She spoke loudly about my banking issue, with the office door open.

Another incident I had with this branch is:
I asked a teller to arrange a meeting and told me they set my appointment. On the day of the appointment, I went into the branch and they told me no appointment was made.

Very disorganized, bad customer service. I’m very disappointed.

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Recenzii: Pickering town center branch in Ontario is horrible no customer service. They are all hired with one ethnic group and prejudice to anyone who is not their ethnic group.
I did a verbal mortgage with them for three years and when I sold my pr...

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Recenzii: Pickering town center branch in Ontario is horrible no customer service. They are all hired with one ethnic group and prejudice to anyone who is not their ethnic group.
I did a verbal mortgage with them for three years and when I sold my property after three years i found out there is a $10,000 PENALTY CAUSE THEY ARE HOLDING ME TO 5 YEARS. I said show me proof cause i know it was a three year renewal. they said they had none because it was verbal. i said go back to the phone conversation since you are supposed to record it and im still waiting for a response from the president and Scotiabank’s Ombudsman.. I have emailed several times no response. watch out for any verbal mortgage on the phone you agree to 3 and the person puts 5 so they get bigger commission and think your to stupid to figure out
dishonest branch be careful

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Recenzii: If you have a mortgage with this bank , you will regret it. Never call you back even with appointments and they messed up my tax account. Took 6 months and issue still not resolved. If you go with them for mortgage make sure you pay your city taxe...

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Recenzii: If you have a mortgage with this bank , you will regret it. Never call you back even with appointments and they messed up my tax account. Took 6 months and issue still not resolved. If you go with them for mortgage make sure you pay your city taxes by yourself because they will over pay and even if you tell them they will continue to overpay.. They dont know what they are doing. Like I said it's been over 6 months and issue still not resolved, hours of being on the phone getting nowhere. Tired of this crooked bank.

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